How to Contact Xbox Support Number

The next time you contact Microsoft Xbox Support, you may not be able to speak with a Microsoft employee or any employee. Microsoft has replaced most of its paid social workers with unpaid Xbox ambassadors, according to a new report. In some cases, redundant aides spent the last few weeks of their jobs training new unpaid volunteers.

The Xbox Ambassador program existed until this step, but they did not take on the role of direct customer service representatives. Ambassadors took an active part in the Xbox forums, essentially acting as moderators, answering questions, and keeping order. These are full volunteer roles in the Xbox community, but Microsoft has decided to replace the dozens of paid employees who ran the popular @Xboxsupport Twitter account with ambassadors. When you use the Xbox support website, you get an AI chat bot that will eventually redirect you to your Twitter account or forums.

Microsoft has refused to directly confirm the circumstances of the firing, but the former support workers say they have been assigned to train ambassadors. Most of these representatives worked for Affirma Consulting, but not for Microsoft.

At least one former support spokesperson says Microsoft's spending cuts will reduce player support. This claim is currently supported by evidence. A few weeks before the layoffs, my @Xbox Support account was the subject of many customer inquiries every day. It now features the most republished Xbox news, and Twitter ambassadors randomly reply to some tweets with #XboxAmbassador. Ambassadors may know more about gaming than your average day-to-day support rep, but they are reported to lack the in-depth knowledge that comes from a team of professionals working full-time on customer issues.

Microsoft's only comment is that it still has "many well-trained customer service agents" as well as community ambassadors who turn to customer service. However, turning volunteers into a customer service base seems short-sighted. It is difficult to ensure that a volunteer is committed to a task or is responsible for mistakes.

Microsoft doesn't pay Xbox ambassadors; technically, they pay Microsoft for the privilege. You can only be an ambassador if you pay for your Xbox Live Gold subscription. You must also have a player score of at least 1500 and not damage your account for at least 12 months. In exchange for their volunteer efforts, Microsoft awards XP Ambassadors free games and prizes.